What are the delivery methods and costs?
RETURN & EXCHANGE
UNY does not accept exchanges. The return of your order is accepted, provided that your request for retraction is made within 14 days from the date of delivery.
You will be responsible for the return shipping costs. For the return and refund to take place in the best conditions thank you for strictly respecting the procedure to follow (otherwise, we reserve the right to refuse the refund):
Write to us at email@example.com with your order number, to let us know your request for withdrawal.
From this date, you have 14 days to return the products (shipping date).
Make sure that all products are in their original packaging, unused and in perfect condition. Any product that has been opened or damaged will not be refunded.
Please enclose in your package with the product(s) in question, the number of the order concerned as well as your first and last name.
Return the package to the following address
75 RUE DU FB SAINT-ANTOINE
Choose a mode of transport with a tracking number. Without a tracking number we will not accept any claim concerning a lost package. The refund will be made upon receipt of your package.
When the order was accompanied by a gift offered to the Customer under conditions - for example, gift offered only if a minimum amount of order was reached - and that the Customer does not fulfill any more the conditions necessary to obtain the gift because of the exercise of the right of retractation by the Customer, the gift must be returned to UNY with the returned products and UNY can defer the refunding until reception of the gift or until the Customer provided a proof of forwarding of the gift, the date retained being that of the first one of these facts.
UNY will proceed to the refund by using the same means of payment as the one used for the initial transaction